WINDOWS XP
1. Uninstall BI Publisher. Check if all BI Publisher files are clean-up from your computer.
Look for template file under "C:\Documents and Settings\XXXXXX.XXXXXXXXXXX\Local Settings\Application Data\Oracle\BIPublisher\TemplateBuilderforWord"
and "C:\Documents and Settings\XXXXXX.XXXXXXXXX\Application Data\Microsoft\Word\STARTUP". Recommended cleaning of temp folder under Window directory.
2. re-install BI publisher.
3. Rename MSComctlLib.exdfile to MSComctlLib.exd_bak from "C:\Documents and Settings\XXXXXX.XXXXXXXX\Application Data\Microsoft\Forms" directory.
Recommend searching for this file.
4. Restart MS Word, then click on Microsoft Button(Alt+F) --> Word Options(Alt+I) --> Add-Ins --> Manage : Templates -- GO --> Check the Template Builder.dot.
WINDOWS - 7
1. Uninstall BI Publisher. Check if all BI Publisher files are clean-up from your computer.
Look for template file under C:\Users\UserID\AppData\Local\Oracle\BIPublisher\TemplateBuilderforWord
and C:\Users\UserID\AppData\Roaming\Microsoft\Word\STARTUP.
Recommended cleaning of temp folder under Window directory.
2. re-install BI publisher.
3. Rename MSComctlLib.exd file to MSComctlLib.exd_bakfrom "C:\Users\UserID\AppData\Roaming\Microsoft\Forms" directory. Recommend searching for this file.
4. Restart MS Word, then click on Microsoft Button(Alt+F) --> Word Options(Alt+I) --> Add-Ins --> Manage : Templates -- GO --> Check the (Template Builder.dot).
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